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Review spam is where people have set up networks of accounts using “bots” (automated computer programs) or are paying people to randomly review businesses. They want to “build up” fake accounts so that when people pay them to leave false positive or negative reviews, the review will not get filtered as easily.There have been reports of review spam networks covering thousands of reviews.That said, if you are a business dealing with many locations, or hundreds of reviews and you want to talk to an expert on review management, then you should definitely contact us about consulting with your marketing staff or operations people on how you can handle problems with review spam, fake reviews, negative reviews, or a lack of reviews. Yes, with a little know-how, it is possible for reviews.No, because it’s not always possible and Yelp and other Review Sites like Google, Facebook, Yellow Pages, Dex, Trip Advisor, Rip Off Report, BBB, etc., all have the right (in the USA) to legally store and display user-created content without being liable for its content.Deleting reviews can work on Ripoff Report, Google , Yelp!, Facebook, Yellow Pages, YMLP and other review and map sites.This will make it more likely that the review will not be removed. or Google that you will sue them or take them to court over a review. Retaliation is NOT a good idea – you are more likely to get in even more trouble.
Sometimes the poor grammar can also give them away.
I feel your pain, but please do not call and ask us to remove your reviews.
It’s taking up a lot of our staff’s time to answer calls from angry people about bad reviews and we can’t do anything about it.
Long story short, they don’t have to remove anything if they don’t want to, with a few exceptions.
If you believe you are being blackmailed – or you are a lawyer or law enforcement professional, you can use our Free Review Crime Course to find out how to report a review crime or how to obtain legal information from Yelp.
If it detects words like TOS in your message, it is likely to send that review to someone who deals with T. We have a couple employees who some may consider over-weight and I believe that this rude and unfounded personal attack on them is a violation of the Google terms of service for reviews. A misrepresentation of the technology can just end up making you and your business look worse.