Brightmail spam definitions not updating
SESC is available from Symantec Fileconnect using the standard product serial numbers for SMG or SMSMSE.See the following for information on the latest release of SESC: Symantec Email Submission Client (SESC) 2.0 Release Notes To analyze a missed spam message, Symantec must receive the original spam message: Send the spam message as an email attachment to the appropriate address for your region: Americas: [email protected]: [email protected]: [email protected]: [email protected] on how to attach messages for common email clients are provided below.Feedback on missed spam submissions Symantec does not acknowledge messages submitted to the above addresses.Due to the volume of submissions received, Security Response cannot offer any guarantee that filters will be written.Administrators should work with their mail client provider to do this.An alias should be configured for the appropriate submission address above.When a new definition update is available, Live Update will detect it and automatically download it to the Symantec Messaging Gateway scanner.Symantec Messaging Gateway can also be configured to download previously obtained virus definitions from a LAN host, rather than from Symantec servers.
Symantec does not include the following in its definition of spam: Symantec Messaging Gateway 9.5 has new disposition verdicts on Newsletter messages, Marketing mail messages and Suspicious URL messages.Unlike spam, which is determined by Symantec and not subject to adjustment by administrators, the suspected spam threshold should be configured to an appropriate level, or disabled completely.Administrators of Symantec Brightmail products are advised to use policies to specify less obstructive actions for messages identified as suspected spam than messages identified as spam by Symantec False positive A false positive is a legitimate email which has been incorrectly given a verdict of spam.For all other email systems, please check the documentation or contact the service provider for help. Only messages sent following the procedure above will be accepted for analysis and possible spam filter creation.The Security Response Center processes the received message using a sophisticated algorithm which groups the message with other messages received from customers or through the extensive probe network.
A legitimate email which has been incorrectly given a verdict of spam can be submitted to Symantec for analysis and filter review.